At KL Short Term Rentals, we are committed to providing a safe, reliable, and professional rental experience for both guests and hosts. The following policies outline our standards and expectations.

1. Booking Policy

All reservations must be made through klshortrentals.com

Bookings are confirmed only after full payment is received.

Guests must create and verify an account before booking.

2. Payment Policy

Payments must be made securely via our platform.

Direct payments to hosts outside the platform are not allowed.

A digital receipt/invoice will be issued after payment.

3. Security Deposit Policy

Some properties may require a refundable security deposit.

Deposit amounts and payment methods are communicated before booking.

Deposits are refunded after check-out if there are no damages, missing items, or unpaid charges.

4. Cancellation & Refund Policy

All bookings are non-cancellable and non-refundable.

If a host is unable to provide the property, KL Short Term Rentals will assist in securing an alternative or arranging a refund.

5. Guest Policy

Guests agree to:

Respect the property, neighbors, and community rules.

Avoid illegal activities, nuisance behavior, or property damage.

Follow all house rules provided by the host.

6. Host Policy

Hosts agree to:

Provide accurate, truthful property listings.

Ensure the property is safe, clean, and ready for guest arrival.

Honor confirmed bookings or notify KL Short Term Rentals immediately if unable to do so.

7. Cleaning Policy

Standard cleaning before guest arrival is required.

Additional cleaning services, if offered, must be clearly stated in the listing.

Guests are expected to leave the unit tidy before check-out.

8. Safety & Security Policy

Guests and hosts must comply with Malaysian laws and regulations.

Personal information provided must be accurate and up to date.

KL Short Term Rentals uses secure systems to protect payment and data privacy.

9. Minimum/Maximum Stay Policy

Minimum and maximum stay requirements vary by property and are stated in each listing.

10. Dispute Resolution Policy

KL Short Term Rentals may assist in resolving disputes between hosts and guests, but final responsibility lies with the parties involved.

📌 Note: These policies are subject to updates. Continued use of the KL Short Term Rentals platform constitutes acceptance of the latest version