FAQ | KL SHORT TERM RENTALS

Frequently Asked Questions (FAQ)

Do I need an account to book a stay?
Yes. You’ll need to create an account before confirming your booking. This allows us to verify your details, securely share check-in instructions, and provide full support throughout your stay.

Is a security deposit required?

Some landlords may request a refundable security deposit typically around 20% of the total rental amount in addition to the rent. This deposit helps cover potential damages, excess utility usage especially for stays longer than 28days , or other incidental costs during your stay. It also provides landlords with peace of mind, especially for longer-term or newly renovated units.

In some cases, we can discuss with the landlord to reduce or waive the deposit requirement, depending on your application and rental history.

Certain landlords may also require full or partial payment before move-in, similar to standard practices on platforms like Airbnb. Others may not, depending on the property and owner’s policy.

At KL Short Term Rentals, our goal is to maintain a fair and transparent process for both tenants and landlords. Once both parties agree on the terms, we will proceed to confirm your booking and arrange your check-in smoothly.

At KL Short Term Rentals, we maintain a fair and transparent approach that protects both tenants and landlords. Once both parties agree to the terms, we proceed to confirm your booking and prepare for check-in.

Can I view the property before booking?

No. We have a no-viewing policy, as KL Short Term Rentals is not an estate agency. All bookings are managed online, similar to Airbnb. Each property listing includes verified photos and accurate descriptions. If a property does not match its online representation, you may be eligible for a refund.

How do I book a property?
You can book directly through our website, klshortrentals.com. Browse available listings, select your preferred dates, and complete your booking securely. Once confirmed, you’ll receive a booking confirmation and detailed check-in instructions via email.

Do I need to pay a deposit?
Some listings may require a security deposit. The amount and payment method will be shared with you before you finalize your booking. Your deposit is fully refundable after check-out, provided there are no damages, missing items, or outstanding balances.

How do I check in?
Before your arrival, you’ll receive detailed check-in instructions. Depending on the property, check-in may be self-service using a smart lock or key box, or handled in person by a host or property manager.

What is your cancellation policy?
All bookings made through KL Short Term Rentals are non-cancellable and non-refundable. Please ensure your travel plans are confirmed before completing your booking to avoid inconvenience.

What payment methods are accepted?
We accept bank transfer, FPX, PayPal, Wise, and major credit or debit cards. All transactions are processed securely for your protection.

Who do I contact for assistance during my stay?
For any issues or inquiries during your stay, please contact your assigned host or property manager directly. They are your main point of contact for on-site support and requests.

Is there a cleaning service provided during the stay?
Cleaning services are provided by the host or management depending on the property. Availability and frequency vary, so we recommend confirming this before your booking. Optional mid-stay cleaning can also be arranged at an additional charge.

Will I receive an invoice or receipt after payment?
Yes. A digital invoice or payment receipt will be automatically emailed to you after your booking confirmation.

Are the properties furnished?
Most properties listed on KL Short Term Rentals are fully furnished with essential amenities. However, we recommend confirming specific furnishing details with the host before booking.

Are utilities included in the price?
Utility inclusions depend on the listing. Some landlords include basic utilities in the rent, while others charge based on actual usage. Please review the listing details and confirm this before booking.

I’ve already booked, but the host can’t provide the property. How do I get a refund?
If a host cannot honor your booking, please contact them immediately. If the issue remains unresolved, the KL Short Term Rentals Support Team will assist in arranging an alternative property or a refund, depending on the situation.

Can I extend my stay?
Yes, subject to availability. Contact your host or our support team as soon as possible to request an extension before your current booking ends.

What should I do before check-out?
Before checking out, please tidy up the unit, switch off electrical appliances, and return any keys or access cards. You’ll receive full check-out instructions before your departure.

How reliable is KL Short Term Rentals, and are the listings accurate?
KL Short Term Rentals has been operating since 2011 and is recognized under the Malaysia Digital Status (MDS) for reliability and innovation. All listings are verified to ensure accurate descriptions, up-to-date photos, and trustworthy hosts.

How is KL Short Term Rentals different from other platforms?
KL Short Term Rentals focuses on flexible mid-term stays—daily, weekly, or monthly—without long-term commitments like 12-month leases. Compared to Airbnb, our platform offers more affordable monthly rates and a higher level of property verification for peace of mind.

Are pets allowed?
Pet policies vary by property. Please check the listing or contact us to confirm if a specific unit is pet-friendly.

Does KL Short Term Rentals offer long-term rentals?
Yes. While we specialize in short- and mid-term stays, some listings can be extended into long-term arrangements upon request and landlord approval.

What if I submit a request but receive no response?
KL Short Term Rentals will message hosts on your behalf. If you do not receive a reply, you may choose to follow up directly or explore other available listings on our platform.

Is SST (Sales and Service Tax) charged?
If the landlord or host is SST-registered, an 8% tax may be included in your total booking amount. Otherwise, no SST is applied.

Who do I pay rental to?
All payments are made directly through the KL Short Term Rentals platform or to the account details provided by our verified admin. This ensures safety, proper documentation, and transparent processing.

Is there a minimum or maximum stay duration?
Minimum and maximum durations vary by property. These details are listed on each property page.

Who is eligible to rent a property on KL Short Term Rentals?
Anyone with a verified account can rent a property. Verification helps maintain trust and safety for both guests and landlords.

How do I verify my account and become eligible to book?
To verify your account, complete all mandatory profile details, including a valid government-issued ID, profile photo, email, and phone number. Once verified, a badge will appear on your account, indicating eligibility to book.

Is it safe to make payment on KL Short Term Rentals?
Yes. KL Short Term Rentals is Malaysia’s leading flexible mid-term rental platform since 2011 and holds Malaysia Digital Status (MDS) recognition. All payments are processed securely, and our system is designed to protect both tenants and landlords.

Refunds and processing time
We process refund requests once a completed refund form is received and verified. Refunds are issued to the original payment method where possible and typically take 7 to 14 working days to appear in your account. The timeframe depends on the payment channel and your bank’s processing times, and international transfers may take longer.

Why it can take up to 14 days
Refunds require verification and reconciliation on our side to protect both tenants and landlords. We confirm the booking details, check payment receipts, and process the refund with our finance team. After we submit the refund, the receiving bank or payment provider completes the transfer, and that final step is outside our control. These checks help prevent errors and fraud and ensure the refund goes to the correct account.

How to Request a Refund
Please complete the refund form at https://www.klshortrentals.com/refund-form
and attach your payment proof. Once submitted, we will acknowledge receipt and keep you updated until the refund is completed. For urgent queries, you can contact support@klshortrentals.com

What payment methods are accepted?
We accept bank transfer, FPX, Wise, E-wallet and major credit or debit cards. All transactions are processed securely for your protection.

I am a tourist or first-time visitor to Malaysia and do not have a Malaysian bank account. How can I pay?
We accept international bank cards and Wise transfers. Please note that Wise payments typically take 1–3 days to clear. If you are booking a unit that may be in high demand or risk being unavailable due to late payment confirmation, please contact us via live chat to discuss faster or alternative payment options.