Do I need an account to book a stay?
Yes, you’ll need to set up an account before confirming a booking. This ensures we can verify your details, share check-in instructions securely, and provide you with full support during your stay.

Is a security deposit required?
Some of our listings may include a security deposit. The amount and payment method will be specified by the host before you confirm your booking. Your deposit is fully refundable after check-out, provided there are no damages, missing items, or outstanding balances. We always recommend reviewing the deposit terms with the host in advance.

How do I book a property?

 You can book directly on our website klshortrentals.com
 Just browse through our listings, select your dates, and complete your booking through our secure system. Once confirmed, you’ll receive a booking             confirmation and check-in details.

Do I need to pay a deposit?
Certain listings on klshortrentals.com may require a security deposit. The amount and payment method will be shared with you before booking. Your deposit is fully refundable after check-out, provided there are no damages, missing items, or outstanding payments. We recommend reviewing the deposit terms with the host prior to confirming your stay

How do I check in?
Before your arrival, you’ll receive detailed check-in instructions from us. Depending on the property, you may enjoy a convenient self-check-in with a smart lock or key box, or a host will meet you in person to hand over the keys and welcome you.

What is your cancellation policy?

All bookings made through klshortrentals.com are non-cancellable and non-refundable. We recommend confirming your travel dates before booking to avoid any inconvenience.

What payment methods are accepted?

We accept a variety of payment methods, including credit and debit cards, as well as secure online payment gateways for your convenience.

Who do I contact for assistance during my stay?

For any assistance during your stay, please reach out directly to your host. They’ll be your main point of contact for support, questions, or concerns.

Is there a cleaning service provided during the stay?

Cleaning services, if available, are provided by the host. Availability and frequency may vary, so it’s best to check with the host directly for details.

Will I receive an invoice or receipt after payment?

Yes, a digital invoice or receipt will be emailed to you after booking confirmation.

Are the properties furnished?

Most properties listed on KL Short Term rentals are fully furnished. However, we recommend communicating directly with the host to confirm the exact details and furnishings of the listing.

Are utilities included in the price?

Utility inclusions depend on the individual host’s listing. Tenants are advised to review the listing details carefully and confirm with the host whether utilities are included in the rental price.

I’ve already booked, but the host can’t provide the property. How do I get a refund?

If a host is unable to honor your booking, we suggest contacting them first to resolve the issue. If that doesn’t work, our KL Short Rentals
Support Team will step in to assist. Depending on the situation, we will help you secure a similar alternative property or arrange a refund.

Can I extend my stay?

Yes, subject to availability. Contact your host as early as possible to request an extension.

What should I do before check-out?

Before check-out, please leave the unit tidy, turn off any appliances, and return keys or access cards if applicable. Detailed check-out instructions will be provided in advance.

How reliable is KL Short Stay, and are the listings accurate?

KL Short Stay has been operating since 2011. All properties are verified and approved through a thorough process, ensuring the listings are reliable and accurate.

How is KL Short term rental different from other platforms?
KL Short Stay is tailored to flexible monthly rentals, offering tenants the freedom to book without being tied to a 12-month commitment like Property Guru. It is often more affordable than daily-rate platforms like Airbnb, and it emphasizes reliability and verified property listings.

Are pets allowed?

Pet policies vary by property. Please check the specific listing for details.

Does KL Short Stay offer long-term rentals?

KL Short Stay specializes in short-term stays, including daily, weekly, and monthly rentals. For longer-term or yearly stays, guests are encouraged to communicate directly with the host to discuss availability and terms.

What if I submit a request for a place but receive no response?

KL Short Stay does not respond on behalf of the host. If you don’t receive a reply, it’s up to you to decide whether to wait, follow up with the host, or explore other available listings on the platform.

Is SST (Sales and Service Tax) charged during my stay?

If the host is SST-registered, an 8% tax may be included in the total cost of your stay. Otherwise, no SST is applied.

Who do I pay rental to?

All payments should be made through the KL Short Term Rentals platform for your safety and to ensure proper documentation.

Is there a minimum or maximum stay duration?

Minimum and maximum stay durations vary by property. You can find this information in each listing.

Who is eligible to rent a property on KL Short Stay?

Anyone with a verified account on KL Short Stay is eligible to rent a property. Verification helps ensure the safety and trust of both guests and hosts.

How do I verify my account and become eligible to book?

To verify your account, you must complete all mandatory profile fields—including uploading a valid government-issued ID, a profile photo (selfie), email, and phone number. You’ll also need to ensure all fields marked with an asterisk (*) are properly filled in. Once your details are reviewed and approved by the admin, a verified badge will appear on your account, indicating that you’re eligible to make bookings.

Is it safe to make payment on the platform?

Yes, it is safe klshortrentals.com has been Malaysia’s leading flexible mid-term rental platform since 2011. Short Stay  has also been awarded the Malaysia Digital Status (MDS), a government recognition for trusted and innovative digital businesses.